FLLoCA grievances in Marsabit can be lodged via the Grievance Redress Mechanism (GRM), which accepts oral, written (letters/petitions), phone, email (grievances@marsabit.go.ke), Download form from Marsabit county FLLoCA website, or directly to project managers. Complaints are recorded, acknowledged and addressed within the framework.
Grievance Procedures:
Receipt & Recording: All complaints, whether oral or written, are logged by the receiver.
Acknowledgment & Resolution: Complaints are acknowledged and resolved promptly, with feedback provided to the complainant.
Investigation: If a complaint cannot be resolved immediately, it is referred to the relevant committee or department for investigation and resolution.
Feedback Loop: The GRM Focal Person or committee ensures feedback is provided to the complainant upon resolution.
Grievance Lodging Channels:
Email: grievances@marsabit.go.ke
Digital: Download and fill the form.
Phone: Complain contact person : Phone No. 0754 188432.
Walk-in: Oral or written submissions to the GRM focal person/departmental representatives
Postal/Physical: Letters or petition forms submitted to the county offices.
